CXO Day Schedule

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Registration

Register for the event - pick up your lanyard and goodie bag, and get to know the other attendees over light refreshments.

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Introduction

A quick introduction to the day's events from a member of the committee.

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Lunch

Everyone's favourite - lunch! Served at the Watershed.

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YHA, Acquia and agency relationships

The Youth Hostel Association (England & Wales): a well-established UK charity that has been helping young people, schools, families and friends to explore every part of England and Wales for more than 80 years, and yet recognised that their digital structure was causing them problems. Their business was split over several websites which created the potential for customer confusion and inconsistency of experience and branding. The YHA groups and school trips website, in particular, was slow, difficult to update and outdated.

The solution was to bring together all the different sites under one roof, with the help of Acquia, Drupal 8 and Microserve. By doing this the team were able to use an array of new and exciting services, which enabled them to create a smoother and more engaging customer journey and in turn dramatically increased both traffic and engagement on their site. In addition, the new platform opens up a raft of opportunity to simplify the user journey, connect online and offline digital experiences, and improve back-office management efficiency.

Jon and David talk you through this journey, and explore a new 'hybrid’ client, agency methodology they trialled to deliver the first stage of YHA’s digital transformation.

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The wrong users

The mission of mySociety is to '..build the digital tools that give people power to get things changed' but at FixMyStreet are we empowering the people who need it or just reinforcing existing privileges?

Is this a service design problem? How can we break the un-virtuous circle: people don’t believe anything will get fixed —> so don’t report anything —> so nothing gets fixed.

This talk will talk about what we have learned from a decade at the front-line of that most British of past-times, complaining about their neighbourhoods, and some ideas for how we might empower more people to make more change.

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Coffee break

Light afternoon refreshments before we go into the final few sessions of the day.

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Drupal isn't what you're selling

As site builders the value in our services has shifted hugely with the improvement of platforms, frameworks and SAAS.

Luke explores where you can add value throughout the build to become the most important link in the value chain.

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Making Drupal more GLAMorous

The Galleries, Libraries, Archives and Museums (GLAM) sector are responsible for maintaining and preserving the culture heritage of our society. Yet, in communities across the country, funded and voluntary groups are faced with finding solutions to help digitise cultural and heritage collections and make them accessible online whilst coping with increasing limited resources.

Although new to Drupal, and not professional developers, Alison and Ian, as consultants, have successfully leveraged their professional skills from the corporate and community sectors, in order to advise upon and build suitable media solutions for a variety of projects, groups and organisations.

They believe that insufficient work is being done to address the needs of GLAM groups in the community who assume that other software, such as Wordpress or Wix, will serve their needs. Drupal, as an open-source CMS, obviously has the potential to play a key role in providing a better, more robust and flexible solutions for the GLAM sector.

Using their own case studies of projects in England and Scotland, in particular, the British Entertainment History Project (www.historyproject.org.uk), as well as the experiences of the audience, this session aims to explore the uses of Drupal in GLAM projects and the opportunity to develop a more coherent, co-ordinated, and collaborative approach from developers in the Drupal community.

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Closing remarks

Closing remarks and a wrap up of the day - but most importantly, you'll get directions to the pub!

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